SteelPods - Warranty

We genuinely want your SteelPod to last for years and years. If you ever want a spare part or an extra piece, then please do get in touch and we'll be happy to help. 

If something more serious has happened, then below is our small print for our warranty. However, if you think you are not covered, because say your warranty has expired, then please in touch anyway. It should always be repairable.

The sliders and structural integrity of the SteelPod is guaranteed for 12-months. In the case of DIY self installs, the warranty starts on the day of delivery, and in the case of SteelPods fitted by us then it's covered from the date of installation. 

In the unlikely event that work needs to be carried out under warranty, then there are a few options:

• By default, we prefer to dispatch replacement parts to you.
• If we cannot provide you with parts, you may wish to get it repaired/welded near you. Please forward a quotation to us for approval. 

Our warranty does not extend to damage caused by misuse or poor care, items that have been customised after they have left our workshop or cosmetic marks that have not impacted on the structural integrity. 

It is not possible to powder-coat a second time and therefore any repairs undertaken may require spray painting.

In All Circumstances

All warranty claims must submitted by email to workshop@steelpods.co.uk. Please don't use facebook messenger, instagram, whatsapp, linkedin or similar channels. 

All our warranties are subject to good and honest cooperation between both parties. Customers should be able to make small adjustments themselves with only basic tools and we are always on hand to give advice and guidance. We may request photographs or inspections and we hope this is acceptable. 

Anything agreed between the parties verbally must always be followed up with written confirmation, otherwise it shall be treated as null and void. 

Unless agreed otherwise, the purchaser is responsible for all transport. 

**Updated 1st Jan 26**